After nearly missing my flight this morning, thanks to Canberra Cabs, I’ve learned a few valuable lessons:
- Do not book a Canberra Cab using their online form – the cab will never arrive (discovered this one through my hubby, which was also verified by Russel)
- Do not ring up and book a cab for the future (i.e. at least a day ahead) – that cab will never arrive either
- What ever time you’ve allocated for the cab to arrive – give yourself at least another half an hour on top of that
So after two phone calls this morning, and a lot of panic attacks, a cab finally showed up. The driver had to significantly speed along the highway to get me to the airport so I could just make it on the plane. The passengers were already boarding when I made it to the airport. I’m entirely grateful to Qantas for their fairly usable self check-in system – I managed to check in for my flight (including my return flight) in under a minute. It took longer going through security (my shoes set off the metal detector) but I finally made it. I was one of the last few passengers on the plane, but I made it!!!
We (Russ and myself) visited both offices in Sydney to conduct our accessibility testing. Discovered lots of interesting stuff about various disabilities, particularly, Repetitive Strain Injury (RSI) /Occupational overuse syndrome (OOS). It was great to get verification about the issues we thought were occurring, and very importantly, to start building up the relationships with our users of assistive technologies.
A piece of learning from the last few years is that, like usability evaluations, you have to consider the context of the user in terms of their environment, their experience levels (of the assistive tool as well as of the application), the amount of training they have received, whether they undertake other training, the frequency of that training, and the work culture.
It is ideal to conduct the accessibility evaluation with a range of users across different experience levels, and across the different assistive tools. It is also important to note that when analysing the feedback received from the users of assistive technologies, it should be balanced with the factors mentioned in the previous paragraph. For example, a user may have been using an assistive tool for many years, but if they were not given the opportunity to do much training (whether it is self training or through a trainer), their experience levels may not match another person with the same number of years experience who had more opportunity to get more familiar with their assistive tool.
I could go on, but ironically enough, my own RSI is playing up…..