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Fixing Microsoft Word 2007 crashing feature

After I installed the latest Windows Updates this morning, I got home and noticed that Microsoft Word 2007 would crash every single time I opened Word. To make matters worse, Word would also crash every time I tried to exit the program.

Lovely conundrum.

After an hour of frustration and a giggle at the appropriately titled Word 2007 crashes aren’t a bug, they’re a feature, it occurred to me that I went through this exact issue some time last year. A quick hunt through my bookmarks revealed the answer in the form of the Microsoft Knowledge Base’s article about crashes in Word 2007, Word 2003 and Word 2002.

The issue is with a corrupted key in the registry. The steps to fix this problem are:

  1. Exit all Office programs.
  2. Open the Registry Editor by selecting Start, Run, type regedit, and then select OK.
  3. Locate the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
  4. Back up the registry key (select the Data folder, and then select File then Export. Call it whatever you want and save it to an easily accessible spot like your desktop).
  5. Delete the Data subkey (select Data, then select Delete from the Edit menu).
  6. Exit Registry Editor.
  7. Start Word. Ta da!

Hopefully this will save you some hours of frustration!

Published inGeneralMicrosoft


  1. mark mark

    just want to thankyou, It worked as described, when this had been a problem for a couple of weeks. was about to resort to uninstalling word and trying to re-install.

  2. Kermit Kermit

    Ran into your solution after many different unsuccessful tries – WORKED like a charm! THANK YOU for sharing!!!

  3. B. R. Nautial B. R. Nautial

    Really Great! solved the issue

  4. Bhagat Ram Nautial Bhagat Ram Nautial

    I think, this is not a permanent solution. This problem doesn’t arise, if you select the lay out of your document “Print Out.” No other solution is there.

  5. Al Al

    Thanks!! Awesome help.

  6. Felix Felix

    Hello, I’ve tried your method twice. It doesn’t work for me.

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