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Fixing Microsoft Word 2007 crashing feature

After I installed the latest Windows Updates this morning, I got home and noticed that Microsoft Word 2007 would crash every single time I opened Word. To make matters worse, Word would also crash every time I tried to exit the program.

Lovely conundrum.

After an hour of frustration and a giggle at the appropriately titled Word 2007 crashes aren’t a bug, they’re a feature, it occurred to me that I went through this exact issue some time last year. A quick hunt through my del.icio.us bookmarks revealed the answer in the form of the Microsoft Knowledge Base’s article about crashes in Word 2007, Word 2003 and Word 2002.

The issue is with a corrupted key in the registry. The steps to fix this problem are:

  1. Exit all Office programs.
  2. Open the Registry Editor by selecting Start, Run, type regedit, and then select OK.
  3. Locate the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
  4. Back up the registry key (select the Data folder, and then select File then Export. Call it whatever you want and save it to an easily accessible spot like your desktop).
  5. Delete the Data subkey (select Data, then select Delete from the Edit menu).
  6. Exit Registry Editor.
  7. Start Word. Ta da!

Hopefully this will save you some hours of frustration!

Published inGeneralMicrosoft

206 Comments

  1. No worries Alison, Evans, Georgia and Ben. Glad it helped!

  2. Fabulous Ruth!! …it worked in seconds.. Thanks**

  3. AZRN AZRN

    Oh, thank you so much! This worked pefectly!!!

  4. Thank you for helping me to look like I know what I’m doing. This has resolved the issue for at least 4 of our users.

  5. Evelyn Evelyn

    u are fucking good!!! u should work for microsoft !!! hahahahahaha
    tnks a lot for saving my day !!!

  6. Robert Robert

    You are a SAVIOR for this solution. It worked like a charm. Thank you! :-)

  7. Christy Christy

    Thanks Ruth – but I have followed your advice and also the advice of deleting add-ins, but when I go to add-ins there is only a list of inactive add-ins and deleting is not an option. My program is still freezing about every other time I make a change to a document. Do you have any other suggestions?

  8. Hi Christy, sorry I’m not sure what’s causing the issue.

  9. kenny kenny

    Thank you

  10. Jaime Jaime

    This worked like a charm.

    Thank you very much.

  11. Ganesh Ganesh

    Worked perfectly! You saved me from many more hours of frustration

  12. Crazybird Crazybird

    OMG its worked. This post was started in 2008. Ive just started having problems with Microsoft 2007 stopping working while I was in a word document. Ive lost loads of stuff as every few minutes word was crashing as the internet explorer keeps crashing.
    Ive carried out the procedure that was in the original post from 2008 and it has worked still after 4 years of still being on the internet.
    Im sorry thankful your post is still there as it has worked and I can type happyily now. Thank you Thank you.

  13. This is really fascinating, You’re an overly professional blogger. I have joined your rss feed and look ahead to in quest of extra of your magnificent post. Also, I have shared your web site in my social networks

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  15. Tom Tom

    Hey, I’m in big trouble. I follow the instructions but in “Word” folder theres no Data Back up the registry key so what I have to because I really need work with it :/ Please help

  16. Manlia Manlia

    Hi, I try what you have stated above, however, it is not working for me. Each time when I try to save my word document the Microsoft Word program will stop working and is checking for solution. This have been happening since two days ago. I am using Microsoft Word 2007 on a Window Vista hard drive. I just need to remember to back up all my work tonight for my master program. Please help!

  17. Deniece Deniece

    Brilliant – worked for me. But I’ve had to do this more than once.

  18. Caleb Schaller Caleb Schaller

    Wow. Thank you so much. My Word 2007 would just crash with no apparent reason or pattern. Now, if you can just show me how to make my WDsmartware backup system stop hogging my memory to scan EVERYTHING ALL THE TIME… Stupid memory octopus.

  19. Ali Nicol Ali Nicol

    Fantastic your a genius

  20. Ann King Ann King

    This solution has just solved my problem with Word 2010 crashing continuously on Windows 8. You have saved my life (working Sunday to make a deadline when some complication of configuration screwed up Word). Had tried so many solutions when I found this.
    Thank you so much

    Ann

  21. Chad Chad

    If that doesnt work. go to C: windows System32 spool printers and delete anything in there worked for me

  22. Shah Shah

    I followed the instructions, but although i can open existing word files, the word shortcuts dont work anymore, even the main exe file in the installed folder doesnt open word. im not sure what to do..please advise.
    thank you

  23. Hey Shah, your problem sounds a bit different. Maybe try doing a “repair” install with the original Office installation disk.

  24. I’m so grateful for this!
    I have been struggling with Word crashes for about 6 months, spending hours on useless MS diagnostics. I was really considering upgrading my whole system. But, this has worked like a charm. So fast. So simple.
    Thank you sooo much!

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  29. Thanks a lot !! its works!

  30. Gustav Laduner Gustav Laduner

    A big thank you from Switzerland!

  31. Jan C Jan C

    I just did this and it worked like a charm with word. Excel does the same thing. I tried the same steps but there is not a data option in the excel option. Do you have help steps for it by chance?

  32. Brodie Brodie

    Thank you

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  34. Iris Iris

    Thanks loads
    Just tried this and it’s worked. MS office has been driving me mad recently so I am very grateful

  35. Thank you very much. I have wasted lot of time until got your instruction. Great .

  36. Isabelle Isabelle

    OMG, I love you! Have had trouble for weeks with Word (and it is my main work tool) and lost a LOT of time with it, and now it’s fixed. Thanks!

  37. leslie leslie

    thank you..can i do that also to powerpoint,excel and access?

    anyways thank you godbless you!!!

  38. Marcin Marcin

    Thank you! You solved my problem MS support couldn’t ;)

  39. This fixed seems to have worked for me, so thank you. One addition question: Can the Data backup folder that I saved to the desktop (as per step 3) be deleted now? It looks like a new Data folder (subkey?) was generated in place of the old one.

  40. Thank you, Ms. Ellison!!!! You’ve saved My vacation! Even the Microsoft MVPs had NO clue and you are just wonderful! Much gratitude! Happy New Year and may health, wealth, and extremely fun-happiness be yours!

  41. Andrew Andrew

    After all this time. The solution works for me. Thanks

  42. Dan Mungai Dan Mungai

    Awesome, it worked perfectly just when i needed it. Thank you very much.

  43. Marissa Marissa

    Hello,

    I run into your site looking for how to fix the issue with my Word. This has happened twice already. I’d have been writing for hours and then I guess I do some combination of key strokes and Word starts deleting/backspacing my text. I can’t do absolutely anything to stop it. The only thing I can do is turn off my laptop and then recover the autosaved file and fill in the missing text with my previously saved document. I can’t afford to lose hours of work this way. I found in anither site

    http://answers.microsoft.com/en-us/office/forum/office_2010-word/word-2010-randomly-deletes-text-in-my-document-and/488bf6dc-88ed-41e0-afcf-1b81e0bb41c7?page=2

    a link to your solution, but when I do in my registry there’s no Data folder under 12.0. I use Office 365.
    There are Data folder under 15.0 and 16.0 but I don’t know if it’s the same or what to do. Your help would be really appreciated.

  44. JOE BLOGS JOE BLOGS

    THE BEEZ KNEEZ. IT WORKED!!!!

  45. hidhidho hidhidho

    You explained this perfectly…. Thank You!!!

  46. mich zinou mich zinou

    sorry but did all the steps, but nothing changed. Still crashes… :-(

  47. manish manish

    Thanks a lot, you helped me a lot.

    i want a macro or button to check male/female instances in the whole text, do you have any idea how to do this

    thanks again.

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